Questions?

>

Have Any Questions In Your Mind?

If you have a question we have not answered in our FAQ's please contact us either via the contct page or via a support ticket from your client area.

Questions & Answers

Can I get trial account prior to purchase?

Yes we can offer you a test account to trial for a few days on request.

How many concurrent connections do you allow?

Up to 5 Simultaneous Connections based on selected plan, Enjoy using the same VPN Account details on your PC, smartphones & tablets.

Can i use “VOIP services” when buying any of the available VPN plans?

Yes you can - you can use either the Dynamic IP VPN or Static IP VPN

Does your service support Windows?

Yes, Our VPN accounts supports most of the platforms

Can I use VPN on public computer?

Yes, you can run it on any computer, but you will need superuser privileges to be able to configure and establish network connection.

I can’t connect from China?

We have special servers made only or chines users. look for Chines Clients servers list to have stable connectivity from China home land.

The VPN server hostname – domain may be blocked.

You need to get the IP address for VPN server which you are looking to connect to. Please contact us to get the IP addresses list.

Once you have the server IP address, modify your VPN client configuration and change server address from host name to IP address. Simply use IP as a server address.

What is the difference between Dynamic and Dedicated IP?

1.Dynamic IP When you connect to the VPN, then our server will mask your real IP and change it to a new Public IP which will be chosen automatically from the free IP addresses on that VPN server. This IP address is not shared and you can use it until you disconnect your VPN session. Next time you connect to the VPN again, then the IP address may change to another one which is currently available. With dynamic IP plan you can connect and switch to any of the available VPN servers.

2. Dedicated VPN (static) IP: We will give you a dedicated IP which will be always static to your own dedicated VPN. Whenever you connect to the VPN, you will always get the same IP address. If you purchase a Dedicated VPN IP, you can find your dedicated IP address in you Members Area. Please mind that the IP address always belongs to only one VPN server so it will work only on the selected VPN server. Its hard to change your Dedicated IP account so you need to ask for another account. Dedicated IP can be useful if you need some of your computers to be accessible remotely. For example you can setup WEB, FTP, Remote Desktop server on your computer and anyone from the internet can access your computer remotely.

 

How often does dynamic IP change? How many IPs do you have?

We have an every growing number of IP addresses on all servers and the number of these IPs increase as needed.

How to keep my Dedicated IP unchanged when renewing my service?

If you wish to keep your current dedicated IP unchanged, then you have to purchase next VPN period at anytime before the date when your Dedicated IP VPN service expires. For example let’s say that your Dedicated VPN service expires on 2009-09-10.
So you can log in to the Members Area anytime before this date and make a purchase (renew) of next period. The new VPN period will continue to your currently running period (it will start from 2009-09-11), so you will not loose any day of your VPN service and IP address will remain assigned to your account.

In case that your VPN service would expire without purchase of next period, then your currently used Dedicated IP will be free for the other users.

Do you keep logs?

No, we do not keep any logs at all.

How much data can I transfer?

All our packages has unlimited bandwidth transfer.

Can I use P2P (BitTorrent etc.) with your VPN?

Yes, it it possible. But P2P is allowed. (Torrent, DC++, etc.).

How can I watch UK TV?

If you would like to watch UK online TV like BBC iPlayer, you need to be connected to one of our UK VPN servers.

How can I watch US TV?

If you want to watch US online TV like Hulu, you need to be connected to some of our USA VPN servers.

My VPN connection speed is very slow.

CAUSE:
Long distance between your device and our VPN server.
Bottleneck on your ISPs international peering connectivity or trouble on some links between you and the VPN server.
The speed could be regulated by your Internet provider (ISP).

All mentioned causes are different for each customer and we are not able to influence it. All servers are connected at least via the 100 Mbit/s port and the servers are not being overloaded.

SOLUTION:
Generally the closest server to your location should provide the best speed and latency.
You can try to use all of the supported VPN protocols. L2TP/IPSec are generally faster than the SSTP and OpenVPN.

Try to connect via another ISP (friend’s Internet connection).